Learn from the way Starbucks protects its brands In Chinaputri
As China is home to almost 19% of the world’s population, no wonder it is a prospective target market for businesses worldwide. Behind the huge market potential, China is also well-known as a source of 70% of the world’s counterfeit goods and many US companies claim up to 250 billion dollars in damage due to counterfeit goods.
Starbucks, a coffee franchise from the United States that began to penetrate the Chinese market since the middle of last year is not an exception from the counterfeiting. Batur Oktay, leader of the Starbucks IP committee, saw a surge in counterfeiting the Starbucks brand since entering the Chinese market.
As quoted from Worldtrademarkreview, he revealed that if five years ago he discovered the use of the Starbucks logo illegally on products such as t-shirts, mugs and cellphone casings, he now began to find many food and beverage products, even cafes with the logo resembling Starbucks. How does Starbucks protect its trademark in the midst of the world’s largest fake goods market ecosystem?
Multi-tier anti-counterfeiting approach
Oktay emphasized the importance of approaching various institutions at the local and provincial levels. According to him, the authorities at the regional level have provided support to his team in an effort to curb the problem of trademark abuse. However, it is necessary for his team to get support from the authorities and various government departments at the provincial level to enforce. According to him, this multi-tier anti-counterfeiting approach is very necessary.
The tone of friendly law enforcement
Starbucks realizes that sometimes perpetrators take action because they do not understand IP protection regulations or do not even know that the logos they are illegally using have violated Starbucks’s IP rights. If the investigation found that there are no bad intentions from the perpetrators, such as deliberately wanting to damage the Starbucks brand, then the team prefers a more friendly and efficient law enforcement method. Oktay revealed that this friendly tone was quite successful for as many as 9 out of 10 perpetrators to understand and have the intention to put it right.
Stay connected with the business
Persecuting marks is a challenge for the IP team as the sheer number of brands under Starbucks. Integrating the trademark into all businesses and brands is the main task. The IP team must look at various potentials, for example, whether a brand will expand into a new classification. For an instance, Princi’s products were initially sold at Starbucks outlets, but Starbucks now has begun to open standalone Princi outlet.
From the case, it is important that the IP team has good knowledge and a close relationship with the Starbucks business. Therefore, they often participate in marketing and products meetings. By knowing the company’s plans for product development, the IP team can make plans for necessary brand protection ahead.