Mystery Shopping
« Measuring compliance to your procedures »
Mystery Shopping is conducted to measure integrity, quality, and quantity of service, or compliance with internal or external regulations, or to gather specific information about products and services. Mystery shoppers perform specific actions such as purchasing a product, asking questions, or behaving in a certain way according to a pre-approved scenario, and then provide detailed reports or feedback about the results of their assignments.
Our Five-Step Methodology
Design
• Detailed objectives of the mystery shopping.
• Reporting requirements.
Test
Test the program with a pilot project
• Testing the scenario, the questionnaire, and the report templates.
Implementation
Our mystery shoppers conduct their assignments based on agreed methodology.
Reporting
Submitted on an agreed schedule, our reports provide an analysis and recommendations for remediation, detailed accounts, and supporting evidence.
Monitoring
Based on additional mystery shopping assignments, Integrity Indonesia provides an analysis on the evolution of compliance on specific targets.
Extensive coverage
Integrity Indonesia’s team of mystery shoppers covers the whole territory of Indonesia and mystery shoppers are recruited to fit the profile required for the various assignments.
Related News
Integrating investigative methods to uncover fraud
Fraud cases often lead investigators to grapple with intricate puzzles in their search for the truth. On one hand, technology-driven investigative methods have proven their contribution in swiftly and efficiently unraveling complex cases. Data analysis, electronic records, and digital forensic tools have become primary pillars in modern investigations. On the other...
Getting to know the quality and integrity of prospective employees through employment checks
Effective and integrity-driven employee recruitment processes are crucial for the success and continuity of a company. One critical step in this process is conducting an employment check, which is part of a pre-employment background screening. Employment checks involve verifying information related to the candidate's previous position at their former company, the...
The role of whistleblowing and digital forensics in exposing data manipulation fraud
In cases of occupational fraud, the perpetrators not only devise intricate schemes to deceive organizations but also employ various techniques to conceal their illicit activities. One such technique is data manipulation. This technique is prevalent in major fraud cases such as Enron, Theranos, Olympus, and a recent case in Indonesia: the...
