Mystery Shopping

Mystery Shopping

« Measuring compliance to your procedures »

Mystery Shopping is conducted to measure integrity, quality, and quantity of service, or compliance with internal or external regulations, or to gather specific information about products and services. Mystery shoppers perform specific actions such as purchasing a product, asking questions, or behaving in a certain way according to a pre-approved scenario, and then provide detailed reports or feedback about the results of their assignments.

Our Five-Step Methodology

Design

Design a mystery shopping program
• Detailed objectives of the mystery shopping.
• Reporting requirements.

Test

Test the program with a pilot project
• Testing the scenario, the questionnaire, and the report templates.

Implementation

Our mystery shoppers conduct their assignments based on agreed methodology.

Reporting

Submitted on an agreed schedule, our reports provide an analysis and recommendations for remediation, detailed accounts, and supporting evidence.

Monitoring

Based on additional mystery shopping assignments, Integrity Indonesia provides an analysis on the evolution of compliance on specific targets.

Extensive coverage

Integrity Indonesia’s team of mystery shoppers covers the whole territory of Indonesia and mystery shoppers are recruited to fit the profile required for the various assignments.

Related News

cannabis thailand
Articles

Cannabis regulation in Thailand: are businesses ready for the shift?

Have you ever wondered how businesses in Thailand are adjusting to the changing cannabis regulations? Thailand's journey with cannabis, from spearheading decriminalization efforts to imposing stricter regulations, is truly fascinating. However, amidst these changes, one question stands out, why has drug testing become increasingly crucial for businesses? Thailand, once at the...

fraud
Articles

3 Fraud practices that lead to bankruptcy

Imagine losing your life savings, not to a risky investment, but to a cunning thief. That's the harsh reality of fraud in the banking world, a threat that's not just about stolen credit cards. Fraudulent practices – a silent thief with devastating consequences.  This isn't just a hypothetical nightmare. The...

HEADQUARTERS

ADDRESS

Jl. RS. Fatmawati Raya No. 57-B, Cilandak Barat, Jakarta 12430, Indonesia

PHONE

EMAIL

ASSOCIATED COMPANIES

MEMBER OF

FOLLOW US ON SOCIAL MEDIA

SUBSCRIBE NEWSLETTER

Get the latest updates and industry insights

    Copyright – INTEGRITY – All Rights Reserved © 2024 – Privacy Policy | Terms of Services | Content Protection by DMCA.com