Monthly Archives - January 2024

Whistleblowing system implementation: Unveiling the vital role of socialization

Numerous countries have enacted laws mandating companies and organizations to establish whistleblowing systems, such as the European Union's Whistleblower Protection Directive, the New Anti-Corruption Law, Regulation of the Minister of State-Owned Enterprise No. Per-01/MBU/2011, and OSHA. However, in practice, the execution of these systems often falls short of optimal functionality. Instead,...

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Mystery shopping

Mystery shopping: Elevating service quality and ethical standards

In the competitive business landscape, ensuring compliance with the standard operating procedures (SOP) and legal requirements is a crucial step towards providing the best customer experience. Unfortunately, it is not uncommon to encounter cases of non-compliance that could tarnish a company's reputation.  To mitigate such risks, companies must enforce strict adherence...

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Reverse directorship: A frontline defense against risks of conflicts of interest

Business in the modern era faces new challenges, one of which is the risk of conflict of interest that can be a significant source of loss. Conflicts of interest arise when employees within an organization or company possess personal interests that could potentially sway their responsibilities and decision-making processes. In this...

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first party fraud

Mitigating the threats of (the increasingly prevalent) first-party fraud

A recent study published in 2023 showed that the number of first-party fraud cases is increasing. First-party fraud is similar to the more well-known ‘third-party fraud’, but instead of using another person’s identity, it uses a person’s own identity to manipulate financial details such as payslips and bank account balances...

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